Years ago I worked with a gentleman by the name of Bob Feeney. Typically when people would start to complain about the problems in their work day Bob would respond with:
“If you didn’t have any problems, you wouldn’t have any business.”
When you grow your business you are bound to have more problems. When you deal directly with the public you are more than likely going to have problems. The trick is to not have repeat problems. Most of all, treat each problem with respect. Your reputation will grow based on your ability to resolve the issues that come up. Grow your business by managing your problems.
